Question: Why can't I send email using my Quickmail software when I am outside USD 418 buildings?

Answer:

When sending email, you use a special email server called an SMTP server (simple mail transfer protocol).

When you check your email and receive messages you use a server called a POP (point of presence) server.

Spammers try to disguise the origins of their spam by relaying messages through other people's SMTP servers. To discourage this we don't allow relaying (being outside our 418 buildings) through our SMTP server, so you have to be inside our buildings (which means your computer has a USD 418 IP address) in order to use our SMTP server.

When you go to other places (home, conferences, vacation) and want to send email, you don't have a USD 418 IP address, because you are using someone else's internet, so our server thinks you are trying to send spam and won't allow your messages to go out.

To successfully send messages, you must either change the settings in your mail program to use the SMTP server that is attached to the internet connection you are using, (I do this when I go home, switch to the cox.net SMTP server and then switch back to the USD 418 SMTP server when I return to work) or you must use the Webmail interface to send mail, instead of mail.

Instructions for changing an SMTP server when using Mail

http://www.macinfo.mcpherson.com/Instructions/home_email/home_email_mail.htm

Instructions for changing an SMTP server when using Quickmail(really should only try this when home) :

http://www.macinfo.mcpherson.com/Instructions/home_email/home_email.htm

The Webmail interface, circumvents this problem because the webmail computer is actually located at the central office. So it can use our SMTP server, no matter where you are in the world, to send out your messages.

Instructions for webmail are found here.

http://www.macinfo.mcpherson.com/Instructions/emailfromhome/email_from_home.html